Ace Karaoke

Great selection for all your karaoke needs

Ace Karaoke markets itself as the “world’s largest Karaoke selection” and its customer ratings are consistently high for variety and service. The company prides itself on its ability to meet consumer expectations and provide a safe and satisfying online experience for anyone shopping for both equipment and music.

Quick Convenience

One of the best features of shopping with Ace is their same-day shipment policy. If you order before 3pm, your order will be shipped to you the same day, which means you’ll usually get delivery the next day. Ace is a full fledged warehouse so they’ll usually have exactly what you’re looking for in stock.

With over four million visitors to the website each year, Ace Karaoke is experienced in getting you exactly what you want, when you want it. Their selection is unsurpassable with more than 30,000 music titles available. Consumer ratings are very high for the selection of music. If you’re having difficulties with your product or you need help making a decision, there are live operators available 24 hours a day to answer any questions.

Any negative consumer reviews tend to revolve around delivery and returns. While Ace Karaoke prides itself on the same day shipment policy, they work with UPS. This can slow down the process and you might not always be able to track your delivery. They also charge for delivery for small orders which means that you might be paying more for a CD than you would if you went to the store and bought it. Further, they charge a restocking fee for any returns which means that your refund won’t be the entire price that you initially paid. You’ll also have to pay for shipping for returns.

However, another feature that’s highlighted as a positive in consumer reviews for Ace Karaoke is the language accessibility. Products are available in English, Chinese, Filipino, Hindi, Japanese, Korean and Spanish and live customer service over the phone and by email is available in English and Spanish. You can also place orders over the telephone, which is quickly becoming an uncommon service with online retailers.

Options

There are lots of options for shopping with Ace. Besides telephone and online orders, the website features a downloadable catalogue that you can also order by mail. The paper catalogue is quite similar to the online catalogue but if you’re limited in your online access then shopping by phone and mail is an added convenience provided by Ace.

There are also several retail outlet locations available if you’d like to do your shopping in person. Currently all Ace locations are in Southern California but the company has plans for expansion in 2006 and 2007 that will extend their presence as a Karaoke retailer throughout the state.